Refunds & Exchanges
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
Please contact us at firstname.lastname@example.org prior to shipping anything back so that we can give you a return number along with return instructions.
Kindly note that intimates are exempt from being returned and will be final sale. Swimwear may only be returned if all tags are attached and all liners are still in place.
All sale items purchased in studio are final sale. Sale Items placed online may be returned for an exchange only.
Collins St. does not cover the cost of returns. We ask that you please only ship back using Canada Post or United States Postal Service ( USPS).
Additional non-returnable items:
* Gift cards
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment. This may take up to several business days to show on your account, depending on your financial institution.
Late or missing refunds
If you haven’t received a refund, please note that it may take some time before your refund is officially posted. There is often a processing time before a refund is posted to your account; this varies for each bank.
Please feel free to contact us with any questions or concerns regarding this and we will respond to you as soon as possible! Please email us at:
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded, however you may return for a store credit or an exchange.
We only replace items if they are defective or damaged. However if you need to exchange an item for a different size, kindly send us an email at email@example.com. We will then give you instructions on sending back your item. Please do not ship back before hearing from customer service. Also note that you are responsible for the return shipping cost.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift purchaser.
Returns and Exchanges can be sent to:
To return your product, you should mail your product using Canada Post or United States Postal Service ONLY to:
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Holiday Season (November 1 - December 25) we will happily extend our return policy past the 30 days as long as it is unused and returned by January 15.
If for any reason you somehow receive an item that is damaged please contact us immediately and we will be happy to fix the problem!